Privacy Policy
Conviva, Inc. (“Company”)
knows that you care about how your personal information is used and shared, and
we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting the www.conviva.com website,
and any other linked pages, features, content, or application services
(including downloaded software and/or plug-ins) offered from time to time by
Company in connection therewith (collectively, the "Website"), or
using any of our services, you acknowledge that you accept the practices and
policies outlined in this Privacy Policy.
What Does
This Privacy Policy Cover?
This Privacy
Policy covers Company’s treatment of personally identifiable information
("Personal Information") that Company gathers when you access the
Website and when you use Company’s services. This policy does not apply to the practices of companies
that Company does not own or control, or to individuals that Company does not
employ or manage.
What
Personal Information Does Company Collect?
The information
we gather from customers enables us to personalize and improve our services. We
collect the following types of information from our customers:
Personal Information You Provide to Us:
We receive and
store any information you enter on our Website or provide to us in any other
way. The types of Personal
Information which may be collected include your full name, email address,
mobile phone number, credit card and/or other payment information, username, password
and any other information necessary for us to provide our services. You can choose not to provide us with
certain information, but in some cases you may not then be able to take
advantage of many of our special features. The Personal Information you provide is used for such purposes
as answering questions, sending product updates, and communicating with you
about Company’s products and services, including specials and new features.
Other Information Collected Automatically:
·
We
receive and store certain other types of information that are not Personal
Information whenever you interact with our Website or use our services. For example, Company automatically
receives and records information on our server logs from your browser including
your IP address, cookie information, and the page you requested.
·
Generally,
our service automatically collects usage information, such as the numbers and
frequency of visitors to our Website and its components or users of our
services, similar to TV ratings that indicate how many people watched a particular
show. Company only uses this data
in aggregate or anonymous form and not in a manner that would identify you
personally. This type of aggregate
or anonymous data enables us to figure out how often customers use parts of the
Website or services so that we can make the Website and services appealing to
as many customers as possible, and improve those services. As part of this use of information, we
may provide aggregate or anonymous information to our partners about how our
customers, collectively, use our Website or services. We share this type of data so that our partners also
understand how often people use the Website or services, so that they, too, may
provide you with an optimal online experience.
E-mail Communications:
We often receive
a confirmation when you open an email from Company if your computer supports
this type of program. Company uses this confirmation to help us make emails
more interesting and helpful. We
also compare our customer list to lists received from other companies, in an
effort to avoid sending unnecessary messages to our customers. When you receive e-mail from Company,
you can opt out of receiving further e-mails by following the included
instructions to unsubscribe.
What About Cookies?
·
Cookies
are alphanumeric identifiers that we transfer to your computer’s hard drive
through your browser to enable our systems to recognize your browser and tell
us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’
experiences, to learn more about their use of the Website and to improve
quality.
·
Most
browsers have an option for turning off the cookie feature, which will prevent
your browser from accepting new cookies, as well as (depending on the
sophistication of your browser software) allowing you to decide on acceptance
of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however,
because cookies enable you to take advantage of some of our Website’s most
attractive features.
Will
Company Share Any of the Personal Information it Receives?
Personal
Information about our customers is an integral part of our business. We neither rent nor sell your Personal
Information to anyone. We share
your Personal Information only as described below.
Affiliated Businesses We Do Not Control: We anticipate that we may become
affiliated with a variety of businesses and work closely with them. In certain situations, these businesses
may sell items to you through the Website or our services. In other situations, Company may
provide services, or sell products jointly with affiliated businesses. You can easily recognize when an
affiliated business is associated with your transaction, and we will share your
Personal Information that is related to such transactions with that affiliated
business.
Agents: We employ other companies and people to perform tasks on
our behalf and need to share your information with them to provide products or
services to you. Unless we tell you differently, Company’s agents do not have any right
to use Personal Information we share with them beyond what is necessary to
assist us. You hereby consent to our sharing of Personal Information for the
above purposes.
Promotional Offers: We may send offers to you on behalf of other
businesses. However, when we do
so, we do not give the other business your name and address. If you do not wish to receive these
offers, please send an email with your request to privacy@conviva.com.
Business Transfers: In some cases, we may choose to buy or sell
assets. In these types of
transactions, customer information is typically one of the business assets that
are transferred. Moreover, if
Company, or substantially all of its assets were acquired, or in the unlikely
event that Company goes out of business or enters bankruptcy, customer
information would be one of the assets that is transferred or acquired by a
third party. You acknowledge that such transfers may occur, and that any
acquirer of Company or its assets may continue to use your Personal Information
as set forth in this policy.
Protection of Company and Others: We may release Personal
Information when we believe in good faith that release is necessary to comply
with the law; enforce or apply our conditions of use and other agreements; or
protect the rights, property, or safety of Company, our employees, our users,
or others. This includes
exchanging information with other companies and organizations for fraud
protection and credit risk reduction.
With Your Consent: Except as set forth above, you will be notified
when your Personal Information may be shared with third parties, and will be
able to prevent the sharing of this information.
Is Personal
Information About me Secure?
Company endeavors to protect Personal Information to ensure that
it is kept private, however, Company cannot guarantee the security of Personal
Information. Unauthorized entry or
use, hardware or software failure, and other factors, may compromise the
security of user information at any time.
The Website
contains links to other sites. Company is not responsible for the privacy
policies and/or practices on other sites. When linking to another site you
should read the privacy policy stated on that site. This Privacy Policy only governs information collected on
the Website.
What
Choices Do I Have?
·
As
stated previously, you can always opt not to disclose information, even though
it may be needed to take advantage of certain features of the Website and
services.
·
If
you do not wish to receive email or other mail from us, please indicate this
preference during the registration process. Please note that if you do not want to receive legal notices
from us, such as this Privacy Policy, those legal notices will still govern
your use of the Website, and you are responsible for reviewing such legal
notices for changes.
Changes to
this Privacy Policy
Company may
amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy
Policy in effect at the time such information is used. If we make changes in the way we use
Personal Information, we will notify you by posting an announcement on our
Website or sending you an email. Users are
bound by any changes to the Privacy Policy when he or she uses the Website
after such changes have been first posted.
Questions
or Concerns
If you have any
questions or concerns regarding privacy on our Website, please send us a
detailed message at privacy@conviva.com. We will make every effort to resolve your concerns.
Effective Date: October 23, 2008
Legal Department
2 Waters Park Drive, Suite
150
San Mateo, CA 94403
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