Privacy Policy

trusteConviva Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this website,

If you have an unresolved privacy or data use concern that Conviva has not addressed satisfactorily, please contact TRUSTe here. TRUSTe will then serve as a liaison with Conviva to resolve your concerns.

Conviva Inc. (“Conviva”) takes your privacy seriously. We provide this Privacy Statement to inform you of our policies and procedures regarding the collection, use and disclosure of information we may receive through our web site and our Services. If we make material changes in the way we use PII, we will notify you by posting a prominent announcement on our Website or sending you an email with the email address you provided when you submitted your personal information on the site prior to the change becoming effective. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Information Collected by Conviva Services

Conviva automatically computes and records anonymous information from Conviva enabled media player on your computer, such as IP address, bandwidth, video quality data and other media player statistics information, as well as your browser and operating system types. Conviva does not purposely link such information to any personally identifiable information.

Conviva uses information we collect for the following general purposes: to enhance your video viewing experience, improve our Services, contact you, conduct innovative research, and provide anonymous intelligent analytic reporting for internal and external business customers.

Information collected for administrative and contact purposes

Conviva may keep a record of your contact information if you have contacted us via our web site. Conviva may require our business customers to provide certain personal identifiable information of their employees for administrative purposes when they become Conviva’s customers. If you wish to contact the site or file a support request we will collect personal information such as your first and last name, email address and phone number.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at privacy(at)


Conviva does not rent, sell or share personally identifiable information about you with other people or non-affiliated companies for promotional purposes except to provide services you have requested, when we have your permission.

We may disclose information under the following circumstances:

  • When we share anonymous, aggregated information generated by our services with our business customers.
  • When we share anonymous data with third party service companies to facilitate or to provide certain services on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • When we respond to subpoenas, court orders, or legal process or to establish or exercise our legal rights or defend against legal claims.
  • When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situation involving potential threats to the physical safety of any person, violations of term of use of Conviva, or otherwise required by law.
  • When we need to transfer information about you if Conviva is acquired by or merged with another company. If Conviva Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Conviva. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy(at)

Social Media Widgets

Our website includes social media features, such as Facebook and Twitter buttons and widgets, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.


Cookies are alphanumeric non-personally identifiable identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the website and to improve quality. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our website’s most attractive features. We use a third-party tracking service that uses cookies and web beacons to track non-personally identifiable information about visitors to our site in the aggregate.

Confidentiality and Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Conviva limits the access to personal information about you to employees who, we believe, reasonably need to come into contact with that information to provide services to you or in order to perform their jobs.

Conviva is concerned with safeguarding your information. Conviva employs a variety of measures to protect your information from unauthorized access.

Our Policy Toward Children

Conviva does not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.

International Transfer

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other government jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide information about you to Conviva, please be advised that we transfer all information including personally identifiable information to the United States and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

EU Safe Harbor

Conviva complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union member countries. Conviva has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Conviva’s certification, please visit


Upon request and within 30 days, Conviva will grant individuals reasonable access to personal information that it holds about them. In addition, Conviva will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact privacy(at) to change your personal information gathered on our web site.


We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Effective as of October 1, 2014


If you have any questions, concerns, or suggestions, please contact us at:

Conviva Inc.
Legal-Privacy Policy Issues
2 Waters Park Drive, Suite 150
San Mateo, CA 94403
(650) 401-8282