Effective as of June 1, 2015
Conviva Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this website, www.conviva.com and does not cover information that may be collected behind the pulse login on our website.
If you have an unresolved privacy or data use concern that Conviva has not addressed satisfactorily, please contact TRUSTe here. TRUSTe will then serve as a liaison with Conviva to resolve your concerns.
INFORMATION COLLECTION AND USE
Information Collected by Conviva Services
Conviva automatically computes and records anonymous information from Conviva enabled media player on your computer, such as IP address, internet service provider (ISP), referring/exit pages, date/time stamp, clickstream data, bandwidth, video quality data and other media player statistics information, as well as your browser and operating system types and we store it in log files. Conviva does not purposely link such information to any personal information.
Conviva uses information we collect for the following general purposes: to enhance your video viewing experience, improve our Services, contact you, conduct innovative research, and provide anonymous intelligent analytic reporting for internal and external business customers.
Information collected for administrative and contact purposes
Conviva may keep a record of your contact information if you have contacted us via our web site. Conviva may require our business customers to provide certain personal information of their employees for administrative purposes when they become Conviva’s customers. If you wish to contact the site or file a support request we will collect personal information such as your first and last name, email address and phone number.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at privacy(at)conviva.com.
We may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
INFORMATION SHARING AND DISCLOSURE
Conviva does not rent, sell or share personal information about you with other people or non-affiliated companies for promotional purposes except to provide services you have requested, when we have your permission.
We may disclose information under the following circumstances:
- When we share anonymous, aggregated information generated by our services with our business customers.
- When we share anonymous data with third party service companies to facilitate or to provide certain services on our behalf such as [shipping your order or offering customer service]. These companies are authorized to use your personal information only as necessary to provide these services to us.
- When we respond to subpoenas, court orders, or legal process or to establish or exercise our legal rights or defend against legal claims.
- When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situation involving potential threats to the physical safety of any person, violations of term of use of Conviva, or otherwise required by law.
- When we need to transfer information about you if Conviva is acquired by or merged with another company. If Conviva Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to www.conviva.com.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Conviva. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personal information.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy(at)conviva.com.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy(at)conviva.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
You can attach your profile using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by Conviva and our [specify type e.g. marketing partners] partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Confidentiality and Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Conviva limits the access to personal information about you to employees who, we believe, reasonably need to come into contact with that information to provide services to you or in order to perform their jobs.
Conviva is concerned with safeguarding your information. Conviva employs a variety of measures to protect your information from unauthorized access.
Our Policy Toward Children
Conviva does not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
EU Safe Harbor
Conviva complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union member countries. Conviva has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Conviva’s certification, please visit http://www.export.gov/safeharbor/.
ABILITY TO CHANGE OR DELETE YOUR INFORMATION
Upon request and within 30 days, Conviva will grant individuals reasonable access to personal information that it holds about them. In addition, Conviva will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact privacy(at)conviva.com to change your personal information gathered on our web site.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
QUESTIONS AND SUGGESTIONS
If you have any questions, concerns, or suggestions, please contact us at:
2 Waters Park Drive, Suite 150
San Mateo, CA 94403