Subscriber Insights

Subscriber Insights

Subscriber Insights is a tailor-made version of our deep intelligence specifically designed to help customer service call centers of paid online video providers. Because when people pay to access your content online, you need fast access to see exactly what the individual saw so you can guarantee a quality experience.

With the solution, your customer service representatives have detailed information on a specific viewer’s experience, updated every second, so agents can get immediate insight into the loyalty, video quality and viewing experience of every single subscriber. Set more manageable refund policies and improve customer service efficiency and subscriber retention through this easy-to-use tool.