We’re thrilled to announce that Conviva has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring. To us, this recognition validates our mission to transform how enterprises understand and act on consumer interactions, and it marks an important moment in the evolution of digital experience monitoring.
But what does this mean? And why should it matter to you?
What It Means to Be a Visionary
We believe this recognition reflects a pivotal shift in what we do at Conviva. The Visionary designation illustrates Conviva’s potential to shape the market with innovative solutions. We’ve expanded well beyond video streaming analytics, the space where we built our reputation. Today, we’re delivering real-time, outcome-based performance analytics across AI agents, apps, websites, and video streaming platforms. And in doing so, we’re fundamentally changing how enterprises think about digital experience monitoring.
The distinction? We don’t just tell you what happened or rely on a sample of customer interactions. Conviva analyzes every digital interaction in real time, connecting consumer engagement patterns directly to business outcomes and system performance. The result? A clear understanding of what happened, where growth opportunities or friction points exist, and why they occurred.
From Interaction to Outcome: How Conviva Drives Results
Here’s what we’re able to do for enterprises today:
Connect consumer engagement patterns to business outcomes.
Every interaction—every click, every load time, every user journey—tells a story. Conviva turns that story into actionable intelligence by linking consumer experience and engagement patterns across AI agents, apps, and websites to tangible business results like purchases, bookings, and resolved support requests. You see not just what happened, but why it happened, through continuous, high-dimensional analytics.
Deliver insights in real time.
In the Agentic era, speed matters. Conviva surfaces insights as digital interactions occur, enabling your teams to act with instant agility at any scale. Our stateful analytics provide the context and precision you need to make confident decisions—immediately.
Unify fragmented data into a single source of truth.
Most enterprises are drowning in digital signals scattered across multiple tools and platforms. Conviva brings it together through comprehensive client-side telemetry (without sampling) and seamless integrations to any operational data source. One platform. One view. Complete clarity.
Align your entire organization around outcomes that matter.
Too many teams optimize for siloed technical metrics instead of business outcomes. Conviva changes that. By helping you focus on growth, retention, and customer satisfaction—the metrics that actually drive the business—we align teams and enable them to build compelling, reliable experiences that create lasting trust.
What This Means for the Future
Keith Zubchevich, CEO of Conviva, captured our sentiments well. He said, “Our mission is to transform every consumer interaction across apps, websites, and AI agents into actionable, outcome-based intelligence. Having led the streaming video market for more than a decade, we know that customer experience is the key driver of engagement and outcomes for every digital business—but unlocking this intelligence and making it truly actionable requires innovation that goes beyond today’s tools and technologies. We’re now extending that expertise to all digital products and Agentic experiences, in real time and at any scale.”
The shift toward outcome-based intelligence isn’t just a trend. It’s a necessity. As digital experiences become more complex—spanning apps, websites, AI agents, and streaming— traditional monitoring approaches fall short. Enterprises need a platform that can see across all these touchpoints, understand what’s happening, and connect it back to business impact.
That’s what Conviva does.
Looking Forward
This recognition is meaningful to us, but it’s ultimately about you. We believe it validates what we’ve been building: a platform that helps the world’s leading enterprises unlock growth, improve reliability, and build lasting trust through intelligent, outcome-based insights.
If you’re ready to transform how your organization understands and acts on consumer interactions, we’d love to show you what’s possible. Sign up for a demo today.
About This Recognition
What is the Gartner Magic Quadrant for Digital Experience Monitoring?
The Gartner Magic Quadrant is an annual research report that evaluates technology vendors based on their Completeness of Vision and Ability to Execute.
When was Conviva named a Visionary?
Conviva was recognized as a Visionary in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring.
What does Conviva monitor?
Conviva monitors digital experiences across AI agents, mobile apps, websites, and video streaming platforms, analyzing every interaction in real time to connect consumer engagement patterns to business outcomes.
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