QoE

For customers, the streaming journey is filled with starts, stops, and detours as they hop from one device to another to watch the latest big show on an array of streaming services. For the viewer, it’s all about flexibility and convenience. For streaming providers, though, it’s a different story. 

In an increasingly competitive, fragmented streaming world, business intelligence is more important than ever. Conviva Benchmarks not only give you the data you need, but also make that data actionable so you can build a durable, sustainable business now and in the future.

Streaming continues to reign supreme for viewers, and operators are navigating the delivery of content on a seemingly endless array of devices. Add to that the associated platforms, operating systems, and updates, and it’s no wonder device fragmentation has become a major issue for streaming services. Explore what device fragmentation looks like, common challenges impacting streaming providers, and best practices for getting it under control.

Learn how a U.S.-based streaming business with tens of millions of users was able to resolve calls faster and reduce call center operations by $564,000.

The main challenge in revolutionizing video streaming technology is devising a way to measure every second of every kind of content—live, short- and long-form, and social—across every type of device. Learn how it's being solved.

Learn how this integrated media organization used Conviva's unique combination of consulting, retention analysis, industry benchmarking, and performance reports to grow revenue and reduce churn.

In a previous blog, we explained the cost savings that organizations experience with Conviva, according to the Forrester: Cost Savings and Business Benefits Enabled by Conviva report and now we’ll focus on the business benefits that were uncovered.

Doubtnut teamed up with Conviva to illuminate blind spots and safeguard students’ offline video learning. Doubtnut implemented Conviva Experience Insights for real-time quality of experience (QoE) monitoring and Viewer Insights to granularly slice and dice learning assets and troubleshoot problematic clips.