Privacy Policy: Rev. April 5, 2017

Effective as of April 5, 2017

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This privacy policy applies to, owned and operated by Conviva Inc. (“Conviva” “We” “Us” or “Our”). The policy tells you about our practices and procedures regarding the collection, use and disclosure of information we may receive through our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

We also collect information about consumers in connection with the services we provide to our customers (media companies, broadcasters and operators of online video sites). To learn more about the information we collect through our services and products and the choices and requests you can make about your information, please refer to our customers’ privacy policies.

If we make material changes in the way we use personal information, we will notify you by posting a prominent announcement on our website or sending you an email to the email address you provided when you submitted your personal information on the site prior to the change becoming effective. Users are bound by any changes to the Privacy Policy when they use the website after such changes have been first posted.



Information Collected by Conviva
Conviva automatically computes and records anonymous information from the Conviva-enabled media player on your computer, cellphone, tablet or other mobile device, such as IP address, internet service provider (ISP), referring/exit pages (where you go from our site), date/time stamp, clickstream data (how you came to our site) as well as your browser and operating system types, and we store it in log files. Conviva does not purposely link such information to any personal information.

Information collected for administrative and contact purposes
Conviva may keep a record of your contact information if you have contacted us via our website. Conviva may require our business customers to provide certain personal information of their employees when they become Conviva’s customers. If you wish to contact our site or file a support request, we will collect personal information such as your first and last name, email address and phone number.

Opt-out Preferences
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at

We may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.



Conviva uses information we collect for the following general purposes: to enhance your video viewing experience, improve our services, contact you, conduct innovative research, and provide anonymous intelligent analytic reporting for internal and external business customers.

We may disclose information under the following circumstances:

  • When we share anonymous, aggregated information generated by our services with our business customers.
  • When we share anonymous data with third party service companies to facilitate or to provide certain services on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • When we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Conviva’s terms of use, or otherwise required by law.
  • When we need to transfer information about you if Conviva is acquired by or merged with another company. If Conviva is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Some of our pages utilize framing techniques to serve content to or from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to Conviva.

Links to Other Sites
This website contains links to other sites that are not owned or controlled by Conviva. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information.

This privacy policy applies only to information collected by this website.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. You may ask us to update or delete your testimonial by contacting us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets
Our website includes social media features, such as Facebook and Twitter buttons and widgets, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Single Sign-on
You can attach your profile using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Cookies and Other Tracking Technologies
Technologies such as cookies, beacons, tags and scripts are used by Conviva and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based on your browsing activities and interests. If you wish to not have this information used to serve you interest-based ads, you may opt-out by emailing us at (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Confidentiality and Security
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Conviva limits the access to your personal information about you to Conviva employees who, we believe, reasonably need to come into contact with that information to provide services to you or in order to perform their jobs.

Our Policy Toward Children
Conviva does not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without their consent, you should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.

International Transfer
Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other government jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide your personal information to Conviva, please be advised that we transfer all information including personal information to the United States and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.



Upon request and within 30 days, Conviva will grant individuals reasonable access to personal information gathered on our website. In addition, Conviva will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact to change your personal information gathered on our website.



We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.



If you have any questions, concerns, or suggestions, please contact us at:


Conviva Inc.
Legal-Privacy Policy Issues
989 East Hillsdale Boulevard, Suite 400
Foster City, CA 94404
(650) 401-8282