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Redefining Observability: The Experience-Centric Approach

While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight. Explore this eBook by Conviva to uncover the profound influence of Experience-Centric Operations.

Why Traditional Alerting Won’t Improve User Experience

In the ever-evolving landscape of digital services, the role of real-time monitoring and incident response has become critical to maintaining healthy application experiences. Companies need monitoring tools to keep their systems running smoothly. But monitoring is just one piece of the puzzle. How teams get alerted to incidents and how quickly they identify root cause can make or break their digital experiences.

The Case for Experience-Centric Operations

While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight.

Pitfalls of Today’s Observability Tools

Today’s monitoring tools focus almost exclusively on backend servers and applications. Unfortunately, this means ops teams are completely disconnected from the user experience, leaving them guessing in the dark and with no context on how to prioritize.
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Conviva’s Approach to Experience-Centric Operations & Stateful Analytics

Conviva’s approach to build a platform for Experience-Centric Operations involves two key technologies: 1) A thin SDK (we call Sensor), which is a new approach to collecting data from application endpoint and 2) Time-State Technology, which is a new abstraction and system for efficient, real-time, and stateful data processing at scale.

Customer Story | Optimizing Login Experiences in Real-Time

A popular baseball streaming publisher knew they needed to streamline their login experience. Loyal fans were tuning in multiple times a week for games, so they wanted to make sure fans could get to their content without missing a single pitch.

Conviva Quarterly – September 2023

Introducing: Conviva for App Conviva is bringing real-time, actionable insights and diagnostics to the full application experience with Conviva for…

September 2023 Monthly Update

Hello and happy September from the Conviva team. September was a busy month and our product and engineering teams worked…

Conviva for App: Metric Builder

Easily create metrics important for your company, such as the time it takes users to subscribe, the number of users able to log in successfully, and more.