Sharing our insights and learnings from the journey of building LLM agents.

Conviva recently presented a paper on "SEAM-EZ: Simplifying Stateful Analytics through Visual Programming" at the premier international conference of Human-Computer Interaction, ACM CHI 2024. We showcased our novel “no code“ platform, SEAM-EZ, for creating stateful analytics. SEAM-EZ stands for Stateful Event Analytics Made Easy; a tool that makes what used to be a complex problem seem easy.

When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.

The key to delivering optimal experiences to every user is to comprehensively measure and react to changes in their Quality of Experience in real-time. But, that can mean scanning millions of unique user data points to identify anomalies, detect patterns, and address the root causes of issues. It's becoming more difficult for operations teams to keep up with the speed and scale of user data they need to analyze. That’s where AI comes in.

Today we are thrilled to announce that our Experience-Centric Operations (ECO) service is generally available to all our customers.

In the fast-paced world of digital streaming, the ability to scale and adapt is crucial for delivering high-quality user experiences. With millions of users engaging with dozens of apps at a time, operations teams need the scale and agility to monitor and optimize every individual user experience in real-time. It’s a massive scale challenge.

In the ever-evolving landscape of digital services, the role of real-time monitoring and incident response has become critical to maintaining healthy application experiences. Companies need monitoring tools to keep their systems running smoothly. But monitoring is just one piece of the puzzle. How teams get alerted to incidents and how quickly they identify root cause can make or break their digital experiences.

Easily create metrics important for your company, such as the time it takes users to subscribe, the number of users able to log in successfully, and more.

Convert raw events into useful contextual sessions for analysis such as “successful purchase” or “searched for content.”

Elevate Your VoD or Live Broadcast Service with Conviva's Streaming Performance Index (SPI)

AI automation lets you do things in minutes that used to take hours. It’s the key to unlocking the highest QoE you can provide.

How does one find issues that affect a smaller set of users but it is still significant enough to impact overall viewer engagement?

This week, Henry Milner, a principal engineer at Conviva presented our paper: Raising the Level of Abstraction for Time-State Analytics With the Timeline Framework at the Conference on Innovative Data Systems Research (CIDR) in Amsterdam.

Conviva's recent academic paper on using Time-State Analytics outside video streaming was published at CIDR 2023.