Conviva Leadership
Case Study: Customer Care
Learn how a U.S.-based streaming business with tens of millions of users was able to resolve calls faster and reduce call center operations by $564,000 using Conviva.
Customer Story
With valuable insights and the full visibility into the performance of each stream, customer care agents for a U.S.-based streaming business with tens of millions of users were able to quickly form an accurate picture of the viewers’ experience before ever asking a single question, resolve calls faster, and reduce the cost of call center operations.
