Use Cases
Diagnose abandonment spikes instantly.
Catch customer experience issues when they start, and know exactly who’s affected, why it’s happening, and how to resolve before revenue slips away.
Don’t fly blind when conversions dip.
When sign-up rates or checkout conversions suddenly drop, Conviva pinpoints what happened and why—in real time, with root-cause clarity. Protect revenue and customer satisfaction before issues snowball into major problems.
Detect conversion drops as they happen.
Conviva continuously monitors your conversion funnels and user journeys, notifying you instantly if something is off. No more late discoveries that a silent issue cost you 12% of sales.
Know who’s affected and why, in seconds.
Traditional analytics might tell you what happened after the fact, but our real-time analytics surface impacted customer cohorts and root causes while events are still happening.
- Where drop-off began: The payment step of your checkout flow, a specific page, device, iOS version, etc.
- Who is affected: “iOS 16 users on app version 5.1 in California using ‘HOLIDAY’ promo code and Apple Pay”—a very precise experience issue.
- What’s causing it: A third-party payment API that started timing out, a promo code failing to apply, a slow database call in that region, etc.
- How much it’s costing you: An estimated $26K/day in lost checkouts due to these failures.
Resolve issues quickly to reduce business impact.
With our instant detection and built-in diagnostics, address problems before they escalate and save thousands in lost revenue.
Automatic root-cause analysis and alerts.
Our AI engine analyzes billions of data points in real time to pinpoint root causes. You get an alert with clear, actionable context, so your team can fix it fast without chasing ghosts.
Identify and re-engage impacted customers.
By diagnosing conversion drops as they happen, our platform reveals exactly who was affected, so your teams can take action to recover lost conversions and turn customer frustration into loyalty.
Customer Story
Resolved User Experience Issues During App Release
“When we released the new app version, we thought everything looked great. But soon after, Conviva triggered on AI Alert indicating something went wrong. Conviva enabled us to solve the issue fast, ensuring a high-quality experience for thousands of our customers.”
Jhanett Marcano, Senior TPM
