Conviva Operational Data Platform
Beyond monitoring.Outcome intelligence at any scale.
monitoring.product analytics.observability.
Unify your teams with consumer patterns and outcome intelligence at any scale.
Meet the Operational Data Platform.
Built for apps, websites, and AI agents. The Conviva platform unifies fragmented signals into a single source of truth. Powered by full-census, client-side telemetry and stateful, real-time analytics, it connects consumer experience patterns to outcomes and system performance.
The result: AI-driven insights with intuitive exploration through Pulse (visual) and Nexa (natural language), enabling teams to transform digital complexity into growth, reliability, and operational intelligence.
Products
Video Streaming Insights
Digital Product Insights
Agentic Performance Insights
Conviva Platform
Conviva Nexa + Conviva Pulse + Conviva Data Feeds
APIs and MCP
Ingest
Events from agents, video players, app clients, other
Activate
Events, flows, patterns, KPIs
Compute
Real-time + contextual (business, tech)
Automate
Real-time alerting and automatic diagnostics
Ask
Answer questions instantly with prompts, clicks & Cohort Replay
Conviva Time-State Technology + Explainable AI
Real-time, stateful data processing at scale with 10x higher efficiency and explainable AI to automate and augment workflows
Products
All Conviva products are built on the Operational Data Platform.
Unlock growth opportunities, resolve issues quickly, and achieve operational intelligence across AI agents in production, apps, websites, and video streaming.
Digital Performance
Insights
Connect every digital interaction—across apps, websites, and AI agents—to business outcomes and system performance. Uncover growth opportunities, resolve issues faster, and optimize accuracy and reliability with real-time insights and automation.
Agentic Performance
Insights
A module within the DPI product family, API analyzes every conversation and consumer engagement pattern across agents, apps, and websites at any scale—extracting intent, semantics, and sentiment—and links them directly to outcomes.
Video Streaming
Insights
Ensure flawless streaming experiences with real-time visibility and AI-powered insights. Delight viewers while driving engagement and revenue.
Platform
How our platform works.
Ingest any operational data from anywhere—cost effectively, at any scale.
The Conviva Sensor, a lightweight SDK, collects unsampled client-side telemetry from every user and device. It captures end-user actions and sentiment, app performance (e.g., page loads, errors), and system response data (e.g., backend and third-party API calls), sending it to the Conviva platform for real-time analytics and insights.
Automatically transform raw telemetry into meaningful flows and metrics—without manual, client-side instrumentation.
Patented Conviva Semantic Mapper and no-code Flow and Metric Builders transform raw telemetry into behaviors, journeys, and KPIs. These tools eliminate manual, client-side instrumentation, enabling fast, flexible creation of flows and metrics across AI agents in production, apps, websites, and video streaming for automated or ad-hoc analysis.
Compute stateful metrics to reveal patterns, milestones, and outcomes.
Patented Conviva Time-State Technology reveals the patterns, sequences, and timing across digital journeys that lead to business outcomes. AI-powered, high-dimensional analytics continuously scan billions of attribute combinations in real time to automatically surface overperforming and underperforming customer cohorts.
Automate insights and actions with powerful, explainable AI.
Patented Conviva AI Alerts use the platform’s stateful, high-dimensional analytics to baseline KPIs by fine-grained customer cohorts, detect anomalies, perform root-cause analysis, and categorize insights by business impact.
Ask natural-language questions or explore visually to gain intelligence.
Nexa, the platform’s natural-language interface, makes it easy for anyone to ask questions and uncover insights in real time. Pulse, the customizable UI, enables deeper analysis of experience, performance, and outcomes across critical flows—all in a few clicks.
Core Technologies
Get a definitive understanding of user interactions and system performance.
Conviva® Time-State Technology™ is the patented analytics engine at the core of the Conviva platform. It computes stateful metrics 10X more efficiently than other data platforms—revealing not just what happened but how long it lasted and why it mattered, surfacing consumer behavioral and experience patterns that give teams the context to resolve issues faster, retain more customers, and grow revenue.
Traditional Stateless Metrics
- Capture individual events
- Isolate data points
- Example: the number of page views on a website, with each page counted separately
Time-State Stateful Metrics
- Remember past events
- Provide context
- Achieve a comprehensive understanding of user interactions and system performance
Automate and augment workflows with our powerful AI engine.
The Conviva platform uses explainable AI to provide a collaborative experience and the reasoning behind decisions, paving the way for our products to automate workflows for your teams and surface human-readable alerts, insights, and root-cause explanations. Unlike black box models whose internal workings are opaque, Conviva’s explainable AI aims to simplify and centralize data and semantic management for digital businesses, determining patterns across end user experience and their connection to systems performance and outcomes
