You are blind to how subscribers experience your IP-enabled set-top box.
Download our new e-book to learn how service providers use Conviva to calculate Experience Metrics across any end-point within their IP-Enabled STB and reduce churn.
Real-time IP-enabled STB Experience Metrics, only from Conviva
- % of reboots that turn into a support call
- % of support calls that result in a truck roll
- % of plays with decode issues
- % of devices exceeding mandated temperature thresholds
- Average time from STB wakeup to first play
- And many more
Conviva solves these problems, and more, helping service provides enhance their operational efficiency, improve viewer engagement, and maximize revenue generation by delivering high-quality OTT experiences.
Common challenges within IP-enabled STBs:
Limited Root-Cause Understanding
You struggle to identify root cause for quality issues on owned and 3rd party applications.
Measurement Fragmentation
You face fragmented & uncorrelated measurement of user journeys, experience, and engagement within your IP-enabled STB.
Blind to External Apps
You don’t know what your customer experiences when they launch a 3rd party app, how much they use it, or what is your ROI.
Heavy Tech Stacks
Legacy tools that monitor and analyze your raw event data negatively affect both your bottom line and your IP-enabled STB performance.
Inefficient Development
Service providers face long development cycles for new IP-enabled STBs, and the entire world is watching each release. If something goes wrong, it’s a front-page news story and subscribers churn.
The end-to-end OTT and Service Provider community trusts Conviva.
Eliminate blind spots for IP-enabled STBs with Experience-Centric Observability.
Conviva offers service providers real-time visibility into how IP-enabled STB system performance is impacting Quality of user Experience (QoE), helping teams find and quickly resolve issues that affect customer satisfaction. Organizations leverage Conviva’s platform to overcome IP-enabled STB challenges and capitalize on opportunities in the industry.
Troubleshoot your biggest customer-facing problems.
End-to-end visibility and real-time insights empower providers to understand viewer journeys, segment audiences effectively, mitigate churn risks, and address quality issues. Finding and resolving problems faster improves mean-time-to-identification (MTTI) and mean-time-to-resolution (MTTR). Better reliability and faster incident response increase user satisfaction. Tangible business outcomes include fewer technicians to fix IP-enabled STBs, increased viewer engagement, higher customer retention, and improved ROI for service providers, with Conviva customers avoiding losses of tens of millions of dollars from user churn.
- Real-time QoE Monitoring
- AI Alerting
- Instant Root-Cause Analysis
- Deployment Tracking
Prioritize improvements to boost experience and engagement.
Conviva’s Experience-Centric Observability allows companies to manage and monitor their own devices and apps, as well as third-party applications and streaming experiences, with a focus on improving metrics that impact the bottom line. This helps companies deliver value-added features and enhancements, improving agility, productivity, and time-to-market for digital products and services. With Conviva, clients have seen at least 10% increases in watch time, resulting in billions of additional streaming minutes thanks to streaming improvements.
- QoE Benchmarking
- KPI Tracking
- A/B Testing
- Historical Usage Segmentation
- Live and On-Demand OTT Optimization
Align teams and tools to drive business efficiency.
Conviva’s comprehensive data ingestion, intelligent event mapping, and no-code metric builder—all available after a one-time setup for a lifetime of business-relevant value—support teams across streaming businesses in focusing on common outcomes for customer satisfaction and business results, with reduced tool sprawl and team siloes, and simple cost management for monitoring bills. Conviva customers are able to put their focus where it matters most, instead of on engineering needs, allowing them to add millions in revenue.
- Comprehensive, unified Data across Engineering, Product, and IT Ops teams
Customer Service Cost Reduction:
- Fewer truck rolls
- Reduced calls to support teams
Service providers are leveraging Conviva’s Experience-Centric Observability to target the improvements and solutions that keep their viewers coming back for more.
67% reduction in customer support calls.
MEO, Portugal’s leading pay TV, fixed and 5G mobile telephony and broadband provider, leveraged Conviva’s Streaming Analytics Platform to address critical performance gaps and prioritize the player enhancements that had the greatest impact on viewer experience. These root-cause solutions reduced customer support calls by 67%.
$4.5M in subscriber
revenue retained.
A leading UK live & on-demand sports streaming provider improved overall viewer experience with strategic player enhancements. They operationalized Conviva’s real-time insights to prioritize player improvements with the biggest impact on viewer engagement, allowing them to retain $4.5M in at-risk subscriber revenue.