As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.

Here at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.

Customers expect to get what they want, when they want it, at the lowest price. They expect the freedom to choose between thousands of products and configurations, while at the same time receiving suggestions and content intuitively tailored to their needs. And if a problem arises, they have the agency to quickly take their business elsewhere.