Customer Stories

Once the global network launched their segment-based playlists, it enjoyed a 10% increase in average viewer minutes with higher consumption across multiple series targeted to the prized youth demographic.

Learn how a U.S.-based streaming business with tens of millions of users was able to resolve calls faster and reduce call center operations by $564,000.

Learn how this integrated media organization used Conviva's unique combination of consulting, retention analysis, industry benchmarking, and performance reports to grow revenue and reduce churn.

Doubtnut teamed up with Conviva to illuminate blind spots and safeguard students’ offline video learning. Doubtnut implemented Conviva Experience Insights for real-time quality of experience (QoE) monitoring and Viewer Insights to granularly slice and dice learning assets and troubleshoot problematic clips.

Every publisher wants to monetize viewers across all their platforms, including streaming, in a clear, consistent way. For this reason, good exposure data to feed into a co-viewing algorithm is important to the publisher so that they can sell against the full set of viewers that they reach.

The publisher was looking to increase their reach and presence globally by expanding offerings for both live and VOD content. In order to do this, they needed to better understand their global streaming business, including content delivery and consumption, requiring visibility into a comprehensive set of metrics to improve their infrastructure.

Keeping employees happy is key to reducing churn, creating healthy work environments, and increasing brand affinity. Social media is often used to encourage employee engagement, but what happens when you’re a small team responsible for engaging employees during an unprecedented global pandemic?

Customer Success Story Canal Digital was established in 1997, its primary purpose being distribution of television programs, and conducting activities related to broadcast and entertainment. Canal Digital proposes a rich content offer to customers, with over 140 TV channels to choose from. Close to 850,000 DTH households across the Nordics choose Canal Digital as theirRead more »