Analyze in Real-Time


Identify issues within kick-off of live event and preserve $1.4M in advertising revenue in first hour

A Conviva customer detected and solved a viewer experience issue within 7 minutes, avoiding thousands of lost viewers and lost ad revenue.

Business Problem

Imagine a viewer tunes in to the big game, when suddenly they experience a technical video playback failure. They wait a few seconds, they panic, and switch to a competing service so they don’t miss the game. That’s a lost viewer – that could now potentially become a churn risk. Your team needs the agility to be able to detect, diagnose, and solve viewer issues as they’re happening so you can keep viewers engaged and mitigate potential churn risk.

Conviva’s Solution

Conviva offers the real-time actionability your team needs to respond to viewer issues as they’re happening. With AI-powered alertings, multi-dimensional drill down, and a configurable UI, your team can surface the insights that matter most – in just a few seconds.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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