Automate Support Chatbots


Save $767K annually in customer support costs with chatbot integration

A Conviva customer pushed Conviva data through their customer care chatbot to automate technical fixes, saving $767K annually.

Business Problem

Imagine you can resolve a customer care inquiry without ever having them speak to an agent. Using fine-grained QoE data, you can leverage chatbots to automatically diagnose and resolve any technical issue with a viewer’s experience. Save your critical customer care agents for the calls that really need them.

Conviva’s Solution

Operationalize Conviva APIs to extract technical performance data to address technical errors through chatbot.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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