Conviva Leadership
CUSTOMER SUPPORT
Automating Subscriber Refunds
BUSINESS IMPACT
Save $625K annually by automating refund requests with chatbot integration
A major US streamer is operationalizing Conviva’s API to conduct refunds, saving an estimated $625K annually.
Business Problem
Customer care agents should spend their time improving customer satisfaction – not processing routine refunds. Reduce customer care resources dedicated to refund processing for non-critical audience segments through automation.
Conviva’s Solution
Pull usage data from Conviva APIs and integrate into your app experience so those requesting a refund can be automatically refunded if they meet a certain time and usage criteria.
