Automating Subscriber Refunds


Save $625K annually by automating refund requests with chatbot integration

A major US streamer is operationalizing Conviva’s API to conduct refunds, saving an estimated $625K annually.

Business Problem

Customer care agents should spend their time improving customer satisfaction – not processing routine refunds. Reduce customer care resources dedicated to refund processing for non-critical audience segments through automation.

Conviva’s Solution

Pull usage data from Conviva APIs and integrate into your app experience so those requesting a refund can be automatically refunded if they meet a certain time and usage criteria.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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