Life at Conviva
Conviva Leadership
The Science
OPERATIONAL EFFICIENCY
Investigating System Errors
BUSINESS IMPACT
Save $300K annually in break-fix costs and reduce MTTR by 37%
A European streamer saves $300K annually by removing the need for manual monitoring of performance during key launches.
A UK Sports streamer reduced MTTR by 33% by leveraging AI Alerts.
Business Problem
If your team detects a sudden increase in technical video playback failure, how long will it take to determine the root cause of the issue? Would that be different if it impacted 100 viewers versus 1 million? Streaming operations teams need to investigate and address systems errors in real time to ensure all content is accessible and that viewers are not turned away from the service because of a bad experience.
Conviva’s Solution
Leverage Conviva’s multi-dimensional drill down and hypercube engine to perform granular analysis, identifying specific device types, CDNs, assets, etc. experiencing video playback failures (VPF) and determining why an issue is occurring. Operationalize AI-powered alerting to be notified of issues as soon as they happen.
