MEDIA PIPELINE & DELIVERY

Live Event Monitoring

BUSINESS IMPACT

Support 22M+ PCP during high stakes events flawlessly

Conviva has supported nearly every major live event and every major streaming service launch over the last 15 years.

Recently, within minutes of kick-off of a major live sporting event, one of our customers detected an issue that was currently impacting 221K viewers. They were able to resolve it in near real-time. Left undetected, the customer realized that this one issue would have impacted over 1M viewers within the first 30 minutes of the game. That would have been a lot of unhappy viewers in just a few minutes. Crisis averted.

Business Problem

Imagine having to support 22M concurrent viewers for the final World Cup game. You have a mere 90 minutes to identify and solve any issues that impact viewer experience and just importantly, ad impressions. The clock is ticking. You don’t have 24 hours to mine your datalake to see where the problem lies or even 45 minutes to do log tracing. For high-concurrency live events, the ability to respond to errors in real-time is critical because audiences are expecting error-free experiences and any outages can massively impact advertising revenue.

Conviva’s Solution

Conviva’s AI alerts provide customers near-instaneous notification of anomalous events and insights, pointing out issues you may not even know you should be looking for. Our real-time dashboards let you quickly analyze and drill down to act on issues that negatively impact experience and engagement metrics, with full context for deep root cause analysis.