Reduce Customer Support


Save $1.1M annually in customer support costs

A European streamer saves $1.1M annually by leveraging Conviva data to expedite call resolution.

Business Problem

Solve customer’s problems faster. Arm your customer care agents with real-time, viewer-level QoE data so they can drill-down, diagnose and solve every individual viewer error in minutes. Reduce customer support costs and improve customer experience by addressing errors quickly and efficiently.

Conviva’s Solution

Operationalize Conviva Viewer API or SalesForce Integration to extract customer experience data into customer care platform or from Conviva’s Viewer Module.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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Ready to put your data to work?

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