Life at Conviva
Conviva Leadership
The Science
CUSTOMER SUPPORT
Resolve Usage Queries
BUSINESS IMPACT
Reduce inaccurate billing re-payments during cancellation periods
A global streamer uses viewer data to validate if viewers used the service during a potential cancellation period, reducing inaccurate billing repayments.
Business Problem
Reduce inefficient bill repayments by accurately identifying service usage. If a viewer decides to cancel their service mid-month, you need real-time usage data to make sure you refund them for the accurate usage period.
Conviva’s Solution
Use Conviva to monitor viewers’ usage to validate usage periods and make sure bill repayments are accurate.
