Resolve Usage Queries


Reduce inaccurate billing re-payments during cancellation periods

A global streamer uses viewer data to validate if viewers used the service during a potential cancellation period, reducing inaccurate billing repayments.

Business Problem

Reduce inefficient bill repayments by accurately identifying service usage. If a viewer decides to cancel their service mid-month, you need real-time usage data to make sure you refund them for the accurate usage period.

Conviva’s Solution

Use Conviva to monitor viewer’s usage to validate usage periods and make sure bill repayments are accurate.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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