Root-Cause Analysis


Lower mean time to resolution by 37% for major issues

A global media & entertainment company has reduced mean time to resolution by 37%, spending less resources uncovering root causes and planning fixes.

Business Problem

There could be a million reasons why a viewer is experiencing sudden video playback failure. But identifying the root cause of VPF quickly can ensure it’s just a brief disruption and not a potential loss of millions in advertising revenue and a higher risk of subscriber churn. Real-time root cause analysis is critical to minimize the impact on the viewer and avoid costly consequences to your streaming business.

Conviva’s Solution

Conviva instanly displays top errors across infinite combinations of players, devices, content types, and operating systems and enables multi-dimensional drilldown and metric filtering to detect and diagnose the root-cause of errors on impacted streams.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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