Effective as of July 15, 2016
INFORMATION COLLECTION AND USE
Information Collected by Conviva Services
Conviva automatically computes and records anonymous information from the Conviva-enabled media player on your computer, such as IP address, internet service provider (ISP), referring/exit pages, date/time stamp, clickstream data, bandwidth, video quality data and other media player statistics information, as well as your browser and operating system types, and we store it in log files. Conviva does not purposely link such information to any personal information.
Conviva uses information we collect for the following general purposes: to enhance your video viewing experience, improve our services, contact you, conduct innovative research, and provide anonymous intelligent analytic reporting for internal and external business customers.
Information collected for administrative and contact purposes
Conviva may keep a record of your contact information if you have contacted us via our website. Conviva may require our business customers to provide certain personal information of their employees for administrative purposes when they become Conviva’s customers. If you wish to contact the site or file a support request we will collect personal information such as your first and last name, email address and phone number.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@)conviva.com.
We may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
INFORMATION SHARING AND DISCLOSURE
Conviva does not rent, sell or share personal information about you with other people or non-affiliated companies for promotional purposes except to provide services you have requested, when we have your permission.
We may disclose information under the following circumstances:
Some of our pages utilize framing techniques to serve content to or from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to www.conviva.com.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by Conviva. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
You can attach your profile using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
Cookies and Other Tracking Technologies
Technologies such as cookies, beacons, tags and scripts are used by Conviva and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by emailing us at privacy@Conviva.com (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Confidentiality and Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Conviva limits the access to personal information about you to employees who, we believe, reasonably need to come into contact with that information to provide services to you or in order to perform their jobs.
Conviva is concerned with safeguarding your information. Conviva employs a variety of measures to protect your information from unauthorized access.
Our Policy Toward Children
Conviva does not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
ABILITY TO CHANGE OR DELETE YOUR INFORMATION
Upon request and within 30 days, Conviva will grant individuals reasonable access to personal information that it holds about them. In addition, Conviva will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact firstname.lastname@example.org to change your personal information gathered on our website.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
QUESTIONS AND SUGGESTIONS
If you have any questions, concerns, or suggestions, please contact us at:
989 East Hillsdale Boulevard Suite 400
Foster City, CA 94404
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