Redefining Observability: The Experience-Centric Approach

While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight:

• Being surprised by customer issues on social media, from customer support calls, or through the CEO, even when their tools say everything is fine.

• Needing an army of expert engineers to debug whenever a major incident happens.

• Exploding costs of observability tools to monitor their growing infrastructure.

These challenges are all rooted in the same underlying problem. Existing Observability tools and the teams that use them are disconnected from what really matters to the business: user experience and engagement. Explore this eBook by Conviva to uncover the profound influence of Experience-Centric Operations.