Quality of Experience
Customer validated and Conviva certified ISV partners enable additional capabilities powered by the extensive data from Conviva’s Intelligence Cloud.
"At SLING TV, we are hyper-focused on the customer experience, and the Pypestream-Conviva integration allows us to serve our customers in innovative ways. We’ve seen an increase in user satisfaction now that our customers are able to access smarter self-service tools for SLING."
— Seth Van Sickel, Vice President of Operations and Customer Experience, SLING TV
“With our market-first integration with Conviva, brands alleviate not only customer frustrations but internal frustrations, while saving time and money. Video streaming companies have the power and ability to eliminate call center interactions in favor of customer-preferred conversational AI experiences.”
— Richard Smullen, Founder and CEO, Pypestream
Increase QoE (Quality of Experience) performance and decrease operational costs by securing sharing QoE analytics with Conviva’s Certified CDN partners. This real-time visibility into advanced measurement and the seamless partner collaboration help deliver the ultimate streaming experience to viewers.
"Partnering with Conviva gives us comprehensive, real-time intelligence about the viewer experience, and secure access to shared publisher customer data that helps us optimize video delivery. Joint Akamai and Conviva customers have easier access to visibility into performance across their workflows in order to more efficiently identify and troubleshoot any issues."
— PJ Joseph, SVP of Global Media & Carrier Sales at Akamai
"We recently conducted a report and found that 86 percent of online video consumers believe it is very or extremely important to have a TV-like quality experience — every time they watch and on every screen they use. Our new partnership with Conviva will enable us to now provide our customers with more avenues to provide these quality viewing sessions, by monitoring and continuously refining the online video experience for their viewers. Through the integration of Conviva onto our leading digital media platform, we are now offering more opportunities for our customers to further engage viewers and increase profits.”
— Ralf Jacob, President of Verizon Digital Media Services
“Customer experience is a top strategic initiative for us at Level 3, and we are looking at everything through this lens. Our QoE collaboration with Conviva allows us to see the experience we provide our customers through their eyes, and provides us additional data that can help us more quickly optimize our services as needed.”
— Jon Alexander, Senior Director of Product Management, Level 3
“Consumers are accessing more video content from online and OTT streaming services. We are also seeing more adoption of video consumption on a range of mobile and other devices and consumer expectations for high-quality video anywhere, anytime remain the same, regardless of connection or device type. Using the Limelight Orchestrate Platform and working with Conviva, our customers will be able to monitor and refine the online video experience, ensuring they get the best performance possible.”
— Steve Miller-Jones, Senior Director of Product Management, Limelight Networks.
System integrators and channel partners are local experts in Conviva’s solutions, both operationally and technically.
Pre-integrated and validated to support turnkey, end-to-end solutions that deliver high quality and consistent streaming video experiences.
"We’re excited to be taking this next step in our partnership with Conviva, enabling content service providers to leverage video data and intelligence within the player. Harnessing this data with such ease, helps deliver ideal, targeted video experiences to service users across all screens."
— Michael Stattmann, CEO, castLabs