Conviva Blog

You Don’t Need Another Dashboard. You Need an Answer.

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If your dashboards show a KPI drop but can’t explain why, you’re flying blind. Conviva reveals exactly who’s affected, why it’s happening, and what it’s costing you—so you can fix issues faster and protect revenue before it slips away.

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To Optimize the Customer Journey, Stay In the Flow

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In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.