High Dimensional Analytics in
E-Commerce eBook
Understand how traditional metrics can mislead—and how to fix it. Learn how Simpson’s Paradox impacts decision-making and how Conviva helps you see what others miss.
Product
Conviva Wins 2025 Google Cloud Business Applications Partner of the Year
Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.
You Don’t Need Another Dashboard. You Need an Answer.
If your dashboards show a KPI drop but can’t explain why, you’re flying blind. Conviva reveals exactly who’s affected, why it’s happening, and what it’s costing you—so you can fix issues faster and protect revenue before it slips away.
Democratizing Stateful Analytics through Visual Programming
Conviva recently presented a paper on "SEAM-EZ: Simplifying Stateful Analytics through Visual Programming" at the premier international conference of Human-Computer Interaction, ACM CHI 2024. We showcased our novel “no code“ platform, SEAM-EZ, for creating stateful analytics. SEAM-EZ stands for Stateful Event Analytics Made Easy; a tool that makes what used to be a complex problem seem easy.
Improving LLM Output by Combining RAG and Fine-Tuning
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
Decoding User Behavior: Innovative Use of AI in Operational Data Analysis
The key to delivering optimal experiences to every user is to comprehensively measure and react to changes in their Quality of Experience in real-time. But, that can mean scanning millions of unique user data points to identify anomalies, detect patterns, and address the root causes of issues. It's becoming more difficult for operations teams to keep up with the speed and scale of user data they need to analyze. That’s where AI comes in.
Announcing the General Availability of Experience-Centric Operations
Today we are thrilled to announce that our Experience-Centric Operations (ECO) service is generally available to all our customers.
Mastering the Art of Scale
In the fast-paced world of digital streaming, the ability to scale and adapt is crucial for delivering high-quality user experiences. With millions of users engaging with dozens of apps at a time, operations teams need the scale and agility to monitor and optimize every individual user experience in real-time. It’s a massive scale challenge.
Why Traditional Alerting Won’t Improve User Experience
In the ever-evolving landscape of digital services, the role of real-time monitoring and incident response has become critical to maintaining healthy application experiences. Companies need monitoring tools to keep their systems running smoothly. But monitoring is just one piece of the puzzle. How teams get alerted to incidents and how quickly they identify root cause can make or break their digital experiences.
Metric Builder
Easily create metrics important for your company, such as the time it takes users to subscribe, the number of users able to log in successfully, and more.
Semantic Mapping
Convert raw events into useful contextual sessions for analysis such as “successful purchase” or “searched for content.”
Transform Your Streaming Service Now: Harness the Power of Conviva’s Streaming Performance Index (SPI)
Elevate Your VoD or Live Broadcast Service with Conviva's Streaming Performance Index (SPI)