CONVIVA FOR TRAVEL & HOSPITALITY
Conviva shows what’s driving bookings now—
or quietly eroding them.
Real-time, cohort-level insight into booking, check-in, loyalty, and upsell flows—revealing 5X more opportunities to increase revenue, reduce abandonment, and protect your brand.
Travelers won’t wait.
Neither should you.
One failed promo code. One stalled booking. One broken mobile check-in. That’s all it takes for a guest to quit—and book somewhere else.
Traditional Solutions
Traditional solutions show you macro-level insights into customer behavior after engagement drops or revenue disappears.
Conviva
Conviva delivers real-time visibility into all guest cohorts, revealing the root cause behind any issues.
By analyzing traveler cohorts—across devices, geographies, third-party systems, A/B test groups, campaigns, and promo codes—as they engage with your digital services, Conviva reveals:
Where drop-offs are increasing
Which flows are breaking
What’s costing you bookings, loyalty, and revenue
Fix what’s broken. Scale what works.
Protect every moment that matters.
Why Conviva?
Built for product teams who need precise answers and automation—not dashboards.
Understand why key journeys fail.
Conviva connects digital experience, engagement, and system behavior with business outcomes.
- Identify why bookings fail in the final step of the traveler’s app journey
- Pinpoint issues with third-party APIs, payment gateways, or app versions
- Explain dips in booking rate, reward redemption, or mobile check-in completion—instantly
No tagging. No log diving. No guesswork.
Pinpoint which guests are dropping off.
Every stalled booking, failed check-in, or broken upsell has a fingerprint.
Conviva reveals it in real time—before it becomes lost Revenue.
- Which micro-cohort is affected: iOS 17 users, app version 5.6.2, dropping off at payment, using PayPal in France
- What broke the experience: gateway timeout, missing promo asset, session expiration
- Why it matters: guests abandon, revenue slips, execs ask questions—and you have no answer
Conviva ties every issue to a cause, an impact, and a fix. Automatically.
Prioritize what’s hurting bookings.
The Conviva platform’s AI sees what others miss—automatically, and with precise root-cause detail.
It continuously scans cohorts of guests to detect otherwise hidden issues in booking, check-in, loyalty, and payment flows—before your business KPIs slip.
- Categorizes insights into sudden anomalies, slow degradations, and outliers
- Prioritizes by revenue risk, guest impact, and urgency
- Pinpoints root cause across platforms, devices, vendors, and behaviors—no digging required
Clear answers when things go wrong. Precise insight when things go right. The confidence to act on both—without delay.
You can’t optimize what you can’t see.
- A campaign performs—but which customer cohort converted by the widest margin?
- A funnel improves—but which step lifted a loyalty reward program sign up?
- A test wins—but can you explain why or scale it?
Traditional solutions show past outcomes. Conviva uncovers hidden upside from guest experiences happening now.
- Double down on what’s working
- Fine-tune what’s not
- Optimize every step of the journey with confidence
Turn every idea into action—without waiting on devs.
Bookings stall. Redemptions fail. Conversions drop. You have a theory. But the metric isn’t tagged. Now it’s a ticket. A backlog. A missed moment.
Conviva removes the wait:
- Define flows like booking, check-in, reward redemption, or room upgrade—with no code
- Create KPIs for conversion, abandonment, or completion—instantly
- Explore real-time cohort insights—without analytics queues
No delay. No dependency. Just speed, control, and smarter execution.
Turn traveler journeys into revenue.
From search to check-in, loyalty redemption to room upgrades—every journey is shaped by performance, personalization, and system behavior.
Here’s what a typical journey looks like— and where experience quietly slips:
01 Account Creation
Action: a traveler lands on the homepage of your website or mobile app
- Common issues: feature product tiles fail to load, hero banners don’t render, or performance lags on specific devices or OS versions
02 Login
Action: the traveler attempts to log in
- Common issues: slow response times, session drops, multi-factor authentication delays
06 Payment & Confirmation
Action: the traveler submits payment
- Common issues: gateway timeouts, card declines by region or bank, false-positive fraud alerts, CVV/address validation failures
03 Search
Action: the traveler looks for flights or hotels
- Common issues: server delays, irrelevant results, missing room and flight inventory from certain airlines and hotels suppliers
05 Booking & Checkout
Action: the traveler attempts to purchase
- Common issues: price mismatches, seat/room assignment errors, UX bugs in traveler info forms
04 Listing View
Action: the traveler selects a specific flight
- Common issues: page load failures, delayed pricing, crashes on scroll, incorrect amenity options
With Conviva, you can define key journeys as flows—like login, product discovery, checkout, or loyalty sign up, catered to your application—without code.
Each flow includes built-in metrics like starts, completes, duration, and error rate, so you can track performance in real time and uncover friction by cohort before it spreads.
What Conviva delivers.
Optimized Booking Flows
Find hidden friction in high-impact flows—and fix it before it costs you.
Faster Root-Cause Resolution
No more escalation threads or war rooms—just the exact answer.
Protection from Third-Party Failures
Monitor loyalty partners, payment providers, and personalization engines in real time.
Frictionless Guest Experiences
Track every flow across mobile, web, and kiosk—with micro-level customer cohort precision.
Smarter Product Optimization
Refine flows, campaigns, and offers with real-time cohort insights.
Unified Visibility that Drives Product Velocity
Stop tool sprawl and wasted time comparing dashboards. Connect the dots so product, engineering, and ops can act as one.
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Conviva Operational Data Platform.
A modern approach to how data flows, computes, and turns into action.
1. Ingest
Capture every interaction, experience, and technical performance signal from every user—instantly, cost effectively, and in full fidelity. No sampling. No delay. No blind spots.
2. Activate
Transform raw telemetry into business-ready metrics. Define flows, KPIs, and performance milestones without tagging or code changes.
3. Compute
Conviva continuously calculates metrics across millions of dimension combinations—device, app version, region, network condition—so you see how every customer cohort is actually experiencing your product.
4. Automate
Say goodbye to alert fatigue. Conviva baselines expected behavior, detects anomalies, segments impacted cohorts, and identifies root cause automatically.
5. Ask
Explore live user experience with zero friction using a clean user interface. No SQL. No backlog. No analyst required. Just answers. Instantly.
Get Results
Not just faster dashboards. Not just better visualizations. A fundamentally new foundation for real-time performance analytics—purpose-built for teams who need to move fast, fix smart, and never fly blind.