Customers are talking to you.
Conviva Helps You Listen.
Most tools show you what happened—after it’s too late.
With Conviva, gain real-time insight into every step of the customer journey—from homepage to checkout and all steps in between.
What your customers are saying
We hear this every day from teams like yours
Visibility Trap
Your funnel shrinks, but you don’t know if it’s a user issue or a system one.
Is the user waiting on your app—or is your app waiting on the user?
Tool Gap
You check your dashboards. Everything’s green.
But conversions are dropping. No alerts. No error logs. No idea what’s really happening.
Delayed Insights
So, you open a ticket. Request a query. Loop in data science.
By the time you get answers, the moment’s gone—and so is the revenue.
Your customers won’t wait. Neither should you.
In eCommerce, every second matters—especially with tighter margins and more competition. Every 1% degradation in experience = 1% increase in customer churn.
Conviva helps you see what’s snagging conversions for each of your customer cohorts while they are in session—uncovering hidden opportunities for growth. Conviva bridges the actionability gap between product analytics, observability, and data warehouse solutions.
See What Other Tools Miss
- Real-time, cohort-level detection of underperforming customer groups
- Root-cause analysis connecting front-end user experience and backend system data, and business KPIs
- Automated prioritization
- No tagging, no manual instrumentation, no dev dependency
Want to learn more? We’ve got you.
The Conviva 2025 State of Digital Experience Report
Read More
Conversion Rate Drops: Why Product Teams Still Can’t Find Root Cause
Read More
Your Dashboard Says It’s Fine. Your Users Say Otherwise.
Read More