Conviva Blog

Why Traditional Alerting Won’t Improve User Experience

Experience Metrics
In the ever-evolving landscape of digital services, the role of real-time monitoring and incident response has become critical to maintaining healthy application experiences. Companies need monitoring tools to keep their systems running smoothly. But monitoring is just one piece of the puzzle. How teams get alerted to incidents and how quickly they identify root cause can make or break their digital experiences.

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The Case for Experience-Centric Operations

Experience Metrics
While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight.

Pitfalls of Today’s Observability Tools

Experience Metrics
Today’s monitoring tools focus almost exclusively on backend servers and applications. Unfortunately, this means ops teams are completely disconnected from the user experience, leaving them guessing in the dark and with no context on how to prioritize.

Conviva’s Approach to Experience-Centric Operations & Stateful Analytics

Experience Metrics
Conviva’s approach to build a platform for Experience-Centric Operations involves two key technologies: 1) A thin SDK (we call Sensor), which is a new approach to collecting data from application endpoint and 2) Time-State Technology, which is a new abstraction and system for efficient, real-time, and stateful data processing at scale.

Conviva for App: Metric Builder

Time-State Technology
Easily create metrics important for your company, such as the time it takes users to subscribe, the number of users able to log in successfully, and more.

Conviva for App: Semantic Mapping

Time-State Technology
Convert raw events into useful contextual sessions for analysis such as “successful purchase” or “searched for content.”