Conviva Blog

Decoding User Behavior: Innovative Use of AI in Operational Data Analysis

Experience Metrics
The key to delivering optimal experiences to every user is to comprehensively measure and react to changes in their Quality of Experience in real-time. But, that can mean scanning millions of unique user data points to identify anomalies, detect patterns, and address the root causes of issues. It's becoming more difficult for operations teams to keep up with the speed and scale of user data they need to analyze. That’s where AI comes in

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Mastering the Art of Scale

Experience Metrics
In the fast-paced world of digital streaming, the ability to scale and adapt is crucial for delivering high-quality user experiences. With millions of users engaging with dozens of apps at a time, operations teams need the scale and agility to monitor and optimize every individual user experience in real-time. It’s a massive scale challenge.

Three Big Takeaways From the NFL’s Record Playoff Weekend

Experience Metrics
This past Saturday’s playoff game represented the highest day of internet use in US history. NBC Sports reported that Saturday’s Chiefs / Dolphins game reached 27.6 million viewers, ranking as the most streamed event in US history. Conviva is proud to continue our eight year partnership with NBC Universal.

Why Traditional Alerting Won’t Improve User Experience

Experience Metrics
In the ever-evolving landscape of digital services, the role of real-time monitoring and incident response has become critical to maintaining healthy application experiences. Companies need monitoring tools to keep their systems running smoothly. But monitoring is just one piece of the puzzle. How teams get alerted to incidents and how quickly they identify root cause can make or break their digital experiences.