The following are the third-party subprocessors currently authorized by Conviva Inc. (“Conviva”) to process Customer Personal Data and assist Conviva with respect to the provision of the applicable Service under the Conviva Customer Agreement:
| Subprocessor | Address | Description of Services |
|---|---|---|
| Amazon Web Services, Inc. | 410 Terry Avenue North Seattle WA 98109 USA |
Hosting services |
| Box, Inc. | 900 Jefferson Ave. Redwood City, CA 94063 USA |
SaaS document management service |
| DataBricks, Inc. | 2030 Addison Avenue, Suite 610 Berkeley, CA 94704 USA |
Unified analytics platform services |
| DocuSign, Inc. | 221 Main Street, Suite 1000 San Francisco, CA 94105 USA |
SaaS document management services |
| Epignosis LLC | 1209 Orange Street City of Wilmington, Delaware 19801 USA |
Customer training management services |
| Experian Marketing Solutions, LLC | 955 American Lane, Schaumburg, IL 60173 USA |
Data append and matching services |
| Google LLC | 1600 Amphitheater Parkway Mountain View, CA 94043 USA |
BigQuery enterprise data warehouse services and hosting services |
| Looker Data Sciences, Inc. | 101 Church St. Santa Cruz, CA 95060 USA |
Data visualization services |
| Okta, Inc. | 301 Brannan Street, Suite 100 San Francisco, CA 94107 USA |
Identity management and authentication services |
| OneTrust LLC | 1200 Abernathy Rd NE, Suite 300 Atlanta, GA 30328 USA |
Privacy management database services |
| Pendo.io, Inc. | 418 S Dawson Street Raleigh, NC 27610 USA |
Website analytics services |
| Perigee Capital Partners LLC dba Constellant | 2300 Greenhill Drive, Suite 400 Round Rock, TX 78664 USA |
Developer community management services |
| Perint Sarimba, Inc. | 42329 Osgood Road, Suite B, Fremont, CA 94539 USA |
Integration services |
| Salesforce.com, Inc. | One Market Street, Suite 300 San Francisco, CA 94105 USA |
Customer Relationship Management (CRM) database services and support ticketing process |
| Slack Technologies, Inc. | 500 Howard Street San Francisco, CA 94105 USA |
Communications services |
| Tata Elxsi Limited | ITPB Road Whitefield, Bangalore 560048 INDIA |
Integration services |
| Trans Union LLC | 555 West Adams Chicago, Illinois 60661 USA |
Data append and matching Services |
| Zendesk, Inc. | 1019 Market Street San Francisco, CA 94103 USA |
Customer call center support services |
Notification of Change in Subprocessors:
If you are a current Conviva customer with a data processing agreement in place with Conviva, Conviva will notify you via email of a new subprocessor for the applicable Conviva Service(s) you have purchased before Conviva authorizes the new subprocessor to process personal data in connection with the provision of that Service. In order to receive email notifications regarding changes made to this page, you must click here to subscribe for updates and Conviva will notify you using the contact information you provided.
Right to Object to New Subprocessor:
A customer with a data processing agreement in place with Conviva may object to Conviva’s use of a new subprocessor by notifying Conviva promptly in writing within ten (10) business days after receipt of Conviva’s notice by either emailing privacy@conviva.com or notifying Conviva by the mechanism agreed to between the parties in the Conviva Customer Agreement. If you object to a new subprocessor, and that objection is not unreasonable, Conviva will use commercially reasonable efforts to make available to you a change in the applicable Service or recommend a commercially reasonable change to your configuration or use of the applicable Service to avoid processing of personal data by the objected-to new subprocessor without unreasonably burdening you. If Conviva is unable to make available such change within a reasonable period of time, which shall not exceed sixty (60) days, you may terminate the applicable elements of the Conviva Service(s) which cannot be provided by Conviva without the use of the objected-to new subprocessor, by providing written notice to Conviva at: Conviva Inc., 989 E. Hillsdale Boulevard, 4th Floor, Foster City, CA 94404, US, Attn: Legal Department.
(Updated 8 September 2022)