Third-Party Subprocessors

 

The following are the third-party subprocessors currently authorized by Conviva Inc. (“Conviva”) to process Customer Personal Data and assist Conviva with respect to the provision of the applicable Service under the Conviva Customer Agreement:

 

Subprocessor Address Description of Services
Amazon Web Services, Inc. 410 Terry Avenue North
Seattle WA 98109 USA
Hosting services
Box, Inc. 900 Jefferson Avenue
Redwood City, CA 94063 USA
SaaS document management service
DataBricks, Inc. 2030 Addison Avenue, Suite 610
Berkeley, CA 94704 USA
Unified analytics platform services
DocuSign, Inc. 221 Main Street, Suite 1000
San Francisco, CA 94105 USA
SaaS document management services
Gong.io, Inc. 201 Spear Street, 13th Floor
San Francisco, CA 94105 USA
Communications services
Google LLC 1600 Amphitheater Parkway
Mountain View, CA 94043 USA
BigQuery enterprise data warehouse services and hosting services
Looker Data Sciences, Inc. 101 Church Street
Santa Cruz, CA 95060 USA
Data visualization services
MindTickle, Inc. 535 Mission St., 14th Floor
San Francisco, CA 94105 USA
Customer training management and engagement services
Okta, Inc. 301 Brannan Street, Suite 100
San Francisco, CA 94107 USA
Identity management and authentication services
OneTrust LLC 1200 Abernathy Rd NE, Suite 300
Atlanta, GA 30328 USA
Privacy management database services
Perint Sarimba, Inc. 42329 Osgood Road, Suite B, Fremont, CA 94539 USA Integration services
Salesforce.com, Inc. One Market Street, Suite 300
San Francisco, CA 94105 USA
Customer Relationship Management (CRM) database services and support ticketing process
Slack Technologies, Inc. 500 Howard Street
San Francisco, CA 94105 USA
Communications services
Sumo Logic, Inc. 855 Main Street, Suite 100
Redwood City, CA 94063 USA
Logging, analytics, and observability platform services
Trans Union LLC 555 West Adams
Chicago, Illinois 60661 USA
Data append and matching services for Conviva Audience Module Service only
Zendesk, Inc. 1019 Market Street
San Francisco, CA 94103 USA
Customer call center support services
Zoom Video Communications Inc. 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 USA Communications services

 

Notification of Change in Subprocessors:

If you are a current Conviva customer with a data processing agreement in place with Conviva, Conviva will notify you via email of a new subprocessor for the applicable Conviva Service(s) you have purchased before Conviva authorizes the new subprocessor to process personal data in connection with the provision of that Service. In order to receive email notifications regarding changes made to this page, you must click here to subscribe for updates and Conviva will notify you using the contact information you provided.

 

Right to Object to New Subprocessor:

A customer with a data processing agreement in place with Conviva may object to Conviva’s use of a new subprocessor by notifying Conviva promptly in writing within ten (10) business days after receipt of Conviva’s notice by either emailing privacy@conviva.com or notifying Conviva by the mechanism agreed to between the parties in the Conviva Customer Agreement. If you object to a new subprocessor, and that objection is not unreasonable, Conviva will use commercially reasonable efforts to make available to you a change in the applicable Service or recommend a commercially reasonable change to your configuration or use of the applicable Service to avoid processing of personal data by the objected-to new subprocessor without unreasonably burdening you. If Conviva is unable to make available such change within a reasonable period of time, which shall not exceed sixty (60) days, you may terminate the applicable elements of the Conviva Service(s) which cannot be provided by Conviva without the use of the objected-to new subprocessor, by providing written notice to Conviva at: Conviva Inc., 989 E. Hillsdale Boulevard, 4th Floor, Foster City, CA 94404, US, Attn: Legal Department.

 

(Updated 1 December 2023)