The following are the third-party subprocessors currently authorized by Conviva Inc. (“Conviva”) to process Customer Personal Data and assist Conviva with respect to the provision of the applicable Service under the Conviva Customer Agreement:

 

Subprocessor Address Description of Services
Amazon Web Services, Inc. 410 Terry Avenue North
Seattle WA 98109 USA
Hosting services
Box, Inc. 900 Jefferson Ave.
Redwood City, CA 94063 USA
SaaS document management service
DataBricks, Inc. 2030 Addison Avenue, Suite 610
Berkeley, CA 94704 USA
Unified analytics platform services
Google LLC 1600 Amphitheater Parkway
Mountain View, CA 94043 USA
BigQuery enterprise data warehouse services
Looker Data Sciences, Inc. 101 Church St.
Santa Cruz, CA 95060 USA
Data visualization services
Okta, Inc. 301 Brannan Street, Suite 100
San Francisco, CA 94107 USA
Identity management and authentication services
Pendo.io, Inc. 418 S Dawson Street
Raleigh, NC 27610 USA
Website analytics services
Perigee Capital Partners LLC
dba
developerprogram.com
2300 Greenhill Drive, Suite 400
Round Rock, TX 78664 USA
Developer community management services
Salesforce.com, Inc. One Market Street, Suite 300
San Francisco, CA 94105 USA
Customer Relationship Management (CRM) database services and support ticketing process
Zendesk, Inc. 1019 Market Street
San Francisco, CA 94103 USA
Customer call center support services

 

Notification of Change in Subprocessors:

If you are a current Conviva customer with a data processing agreement in place with Conviva, Conviva will notify you of a new subprocessor for the applicable Conviva Service(s) you have purchased before Conviva authorizes the new subprocessor to process personal data in connection with the provision of that Service.

 

Right to Object to New Subprocessor:

A customer with a data processing agreement in place with Conviva may object to Conviva’s use of a new subprocessor by notifying Conviva promptly in writing within ten (10) business days after receipt of Conviva’s notice in accordance with the mechanism set out above. If you object to a new subprocessor, and that objection is not unreasonable, Conviva will use commercially reasonable efforts to make available to you a change in the applicable Service or recommend a commercially reasonable change to your configuration or use of the applicable Service to avoid processing of personal data by the objected-to new subprocessor without unreasonably burdening you. If Conviva is unable to make available such change within a reasonable period of time, which shall not exceed sixty (60) days, you may terminate the applicable elements of the Conviva Service(s) which cannot be provided by Conviva without the use of the objected-to new subprocessor, by providing written notice to Conviva at: Conviva Inc., 989 E. Hillsdale Boulevard, 4th Floor, Foster City, CA 94404, US, Attn: Legal Department.

 

(Updated 09 January 2019)