Join us to learn how service providers use Conviva to calculate Quality of Experience across any end-point within their IP-Enabled STB and reduce churn.

Real-time IP-enabled STB Stateful Metrics, only from Conviva:

• • % of STB reboots that turn into a support call
  • Time from STB wakeup to video playback
  • Users with STB reboots within X minutes after firmware update
  • % of plays with decode issues
  • And many more

As service providers enter the OTT market with IP-enabled set-top boxes (STBs), they find themselves losing subscribers to cord cutting and the proliferation of IP streaming services, including off-the-shelf streaming sticks and Smart TVs.

Providers with IP-enabled STBs face unique challenges because of unprecedented costs, the complexities of providing TV-like quality across multi-modal delivery mechanisms, and the demand for ever-richer viewing experiences such as low latency, high frame rate, and personalized ads.

The ability to improve your STB experience is complicated by:

• • Limited root-cause analysis capabilities
  • Measurement fragmentation
  • Lack of actionable data around app usage and experience
  • Heavy tech stacks & long development cycles
  • EXPENSIVE TRUCK ROLLS

But there’s hope!

Join our webinar on Tuesday, June 4, 2024 to learn how Conviva helps service providers overcome IP-enabled set-top box QoE challenges to enhance operational efficiency, improve viewer engagement, and maximize revenue generation by delivering high-quality OTT experiences.