With valuable insights and the full visibility into the performance of each stream, customer care agents for a U.S.-based streaming business with tens of millions of users were able to quickly form an accurate picture of the viewers’ experience before ever asking a single question, resolve calls faster, and reduce the cost of call center operations.
As viewers worldwide gravitate towards the convenience and diversity of over-the-top (OTT) streaming services, the industry continues on the quest to provide the best possible viewer experience. Conviva, a leader in the digital streaming landscape, is at the forefront of this transformation.
Join our roundtable conversation with the TV Engineering and Operations team at Altice Portugal that were instrumental in launching MEO, Altice’s OTT offering, as we discuss prioritizing the user experience and activating user data to drive competitive advantage.
Elevate Your VoD or Live Broadcast Service with Conviva's Streaming Performance Index (SPI)