![Conviva Case Study](https://www.conviva.com/wp-content/uploads/2022/01/Blog-1200x600-2-600x284.png)
With valuable insights and the full visibility into the performance of each stream, customer care agents for a U.S.-based streaming business with tens of millions of users were able to quickly form an accurate picture of the viewers’ experience before ever asking a single question, resolve calls faster, and reduce the cost of call center operations.