Granular NOC Monitoring


Increase CSAT and viewer watch time

A global media & entertainment giant identified and re-encoded several broken assets, meeting internal QoE goals to ensure high engagement and subscriber CSAT.

Business Problem

How do you monitor delivery of thousands of assets, across millions of customers, in real-time? Detecting even the slightest decrease in performance on any single asset can feel like finding a needle in a haystack, but it makes a massive difference in QoE. If you can detect, diagnose, and address quality deviations in real-time, you can solve viewer problems before they even notice an issue. Leverage Conviva’s AI-powered alerts to surface anomalous drops in performance that could easily go undetected.

Conviva’s Solution

Leverage Conviva’s real-time AI alerting for any broken asset based on reduction in performance metrics.

For 15 years, Conviva has supported nearly
every major live event and every major streaming service launch.

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