Quality of Experience
Effective as of December 18, 2019
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“Personal information” is information from which you can be personally identified. This includes your name, email address, location, job title and company or employer, your user ID and password when you access the Services, and other information you tell us about yourself if such information is tied to other information that identifies you. In the European Union, personal information also includes other information that identifies you, including your subscriber ID and your IP address.
Personal information does not include “anonymous information”, which is data collected as part of the Services from which we cannot identify an individual or from which individual identities or other personal information has been removed. It may include information that has been aggregated.
Information Collected by Conviva
Conviva collects personal information when you use the Site, including IP address, internet service provider (ISP), referring/exit pages (where you go from our Site), date/time stamp, clickstream data (how you came to our Site) as well as your browser and operating system types.
Conviva’s Social Insights Services include the use of features of and/or connections with certain third-party social media services, including Facebook, YouTube and Twitter (“Social Media Services”). To enable the Social Insights Services, Customers must authenticate their social media account(s) with the Social Media Services. Through API calls to the Social Media Services, Conviva collects and tracks metrics and metadata from the activity of those authenticated accounts in order to provide Customers with consumption analytics and audience intelligence information. Conviva cannot identify individuals using this information. The following additional terms apply with regard to your use of the Social Media Services:
For all Conviva Services other than Social Insights, Conviva automatically computes and records anonymous information from the Conviva-enabled media player on your computer, cellphone, tablet or other mobile device, such as internet service provider (ISP), information about content being viewed on the Customer’s platform, viewing device type, service quality and statistics, non-specific geolocation information browser and operating system types. Customers may also decide to provide other personal information, such as viewer ID numbers, unique device identifiers and specific geolocation information. Conviva cannot identify individuals using this information.
Certain Services, such as Experience Insights Services, include the use of third-party features and/or connections including the following:
We store the information described above in log files and provide this to our Customers.
Information collected for administrative and contact purposes
Conviva may keep a record of your contact information if you have contacted us via our Site. Conviva may require our Customers to provide certain personal information of their employees when they become Conviva’s Customers, so we may have received your personal information directly from your employer, if they are a Conviva Customer. If you wish to contact our site or file a support request, we will collect personal information such as your first and last name, email address and phone number.
Information collected for job opportunities
If you apply for a job posted on our Site and/or submit your contact information for purposes of receiving job alerts from Conviva, Conviva will collect any information you provide us, including personal information such as first/last name, email address, cell phone number, linked profiles and any other information submitted on or in connection with your resume.
How we use your personal information
Conviva uses information we collect for the following general purposes in the performance of our legitimate interests as a business: to provide the Services to our Customers; to enhance your video viewing experience; improve our Services; contact you; conduct innovative research; and provide anonymous intelligent analytic and benchmark reporting for Customers.
In addition, we also use personal information for the following specific purposes:
Newsletters and Opt-out Preferences
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org.
We may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. You may ask us to update or delete your testimonial by contacting us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our website offers publicly accessible blogs or community forums. In order to provide this element of the Service to you, you may choose to post personal information on such blogs or community forums which we will host for your benefit. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Any personal information you submit through our Careers page will be used for the purposes of solicitating, evaluating and selecting candidates for employment.
How we share your personal information and who we share it with
We may disclose information under the following circumstances:
These companies are authorized to use your personal information only as necessary to provide these services to us.
Some of our pages utilize framing techniques to serve content to or from our partners while preserving the look and feel of our Site. Please be aware that, when you view such content, those third parties may be collecting personal information from you about your viewing of that content.
Links to Other Sites
The Site contains links to other sites that are not owned or controlled by Conviva. Please be aware that we are not responsible for the privacy practices or use of your personal information by such other sites.
We encourage you to be aware when you leave our Site and to read the privacy policies of each and every website that collects personal information.
Technologies such as cookies, beacons, tags and scripts are used by Conviva and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Conviva limits the access to your personal information about you to Conviva employees who are required to handle that information to provide services to you or in order to perform their jobs.
Conviva does not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information without the consent of their parent or guardian, you should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other government jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide your personal information to Conviva, please be advised that we transfer all information including personal information to the United States and process it in the United States. If you are using the Services in the European Economic Area (the “EEA”), then we will transfer your personal information outside of the EEA in accordance with applicable law, through the use of data transfer agreements authorized by the European Commission or other applicable supervisory authority.
Upon request and within 30 days (unless we tell you that we need to extend this period), Conviva will grant individuals reasonable access to find out what personal information (if any) we process about you and how we are processing such personal information. On request, we can also provide you with a copy of any of your personal information that we hold. We may require additional information in order to verify your identity before we can respond to your request.
In addition, Conviva will permit individuals to correct, amend, or delete information (in accordance with applicable data protection laws). Please contact email@example.com to change your personal information gathered on our website.
If you want us to stop using or to delete your personal information, you can contact us and tell us why. In certain circumstances we may not be able to stop using your personal information but, if that is the case, we’ll let you know and tell you why.
If your personal information has been previously shared with a Customer, then you will need to contact the Customer directly to request your personal information be removed from their database.
To the extent that you have authenticated your YouTube user account in order to receive Social Insights Services, you may also revoke Conviva’s access to its receipt of data from YouTube’s applicable APIs via the Google security settings page located at https://security.google.com/settings/security/permissions.
We will retain your personal information about your use of the Site for marketing purposes until you request to be removed from our marketing lists, in which case we will delete it except where we need to keep any personal information about you to prevent marketing to you again without your permission, comply with our legal obligations, resolve disputes, or enforce our agreements. We will retain any personal information you submit as part of a job application or job alert notification for as long as we deem it necessary to evaluate your application for employment opportunities.
We will retain your personal information collected in connection with your use of the Services, such as account login information, for as long as your account or your employer’s account is active (whichever is longer) or as needed to provide you or your employer with the Services. Once you and your employer have closed your account we’ll delete your account information (including any personal information) within one month after account closure except where we need to keep any personal information to prevent fraud or other misuse of the Services, as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. We retain anonymous information, such as service statistics.
If you have any complaints about our Site or Services, please contact us at:
989 East Hillsdale Boulevard, Suite 400
Foster City, CA 94404 USA
Conviva’s EU-based representative, Conviva Ltd., also can be contacted at:
1 Pancras Square
London, N1C 4AG
Attention: General Manager
In the EEA, you may make a complaint to our supervisory body for data protection matters (for example, the UK Information Commissioners’ Office) or seek a remedy through local courts if you believe your rights have been breached.
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