Experience Insights delivers key viewer experience and video engagement metrics, giving publishers the accurate, timely, and actionable intelligence that is needed to maximize viewer satisfaction.Data Sheet
Key Experience Metrics
Publishers have a short window to resolve streaming video quality issues before a viewer abandons content. Video AI Alerts instantly detects anomalies, notifies publishers, and provides root cause and diagnostics in real time, significantly shortening resolution time.
Experience Insights monitors on-demand and live events in real time and provides instant access to rich experience and engagement data and analytics for streaming video. Publishers can dig deep into the details of each viewing session or zoom out for a complete view of the viewer experience with powerful analytical and visualization capabilities.
Conviva offers multiple add-on modules to enhance the core Experience Insights product and extend its analytic capabilities to other functional groups across the business – including marketing, business intelligence, sales, CRM, customer support, and subscriber care.
Video AI Alerts notify publishers of the issue, root cause, and impacted viewers, reducing resolution time for video stream disruptions.
Ecosystem Module automatically routes anomaly alerts and diagnostic details to the right ecosystem partners in real time for immediate action.
Viewer Module provides comprehensive intelligence into each viewer's streaming experience and informs customer service and technical ops teams for proactive issue resolution.
Multi-View Account Module has account controls and flexible traffic routing rules, allowing multi-brand publishers to monitor QoE across all brands or properties.
Live Events Insights supports large events with active monitoring and support, advanced live event reports, benchmarks, and best practices.
Competitive Benchmark Reports summarize Experience Benchmarks to provide key competitive insights against the most critical industry KPIs.
Session Source Data (SSD) is a data feed or a report that provides session-level viewer experience and engagement intelligence for each and every video stream.
Viewer Module API provides complete viewer experience and engagement data in the form of a data feed, enabling external systems and tools to deliver the best customer support experience.
Player state data and rich metadata fall into roughly four categories: quality of experience (QoE), viewer engagement, content metadata, and infrastructure metadata. Conviva collects over 50 of these metrics by default and allows for extension by use of custom metadata definitions.