Experience InsightsDeliver better video experiences
Address issues in real-time to keep viewers engaged.
Make clear decisions with clean data
Continuously analyze, monitor, and optimize performance with the single source of truth in quality of experience (QoE).
Stream Sensor™
“Conviva’s comprehensive streaming measurement data has been a trusted source of truth for our streaming platform.”
Scale without compromise
With lightning fast data retrieval and granular analysis leveraging petabytes of data, we scale as fast as you can.
“Hulu’s rapidly scaling business requires a deep and detailed view of our video and customer systems. With Conviva, Hulu is able to gather granular insights in real-time across our live and on-demand services that help keep us at the top of our game.”
Sense issues before they become problems
Benefit from real-time alerting and proactive issue resolution with AI models trained by trillions of data events per day.
“The automatic configuration and diagnostic root cause analysis data delivered with every alert has proved incredibly effective for HBO.”
Intelligent Alerting
CDN Optimization
Combine the tools you love
Enrich your enterprise data with turnkey integrations for business intelligence, IT service management, customer care, and marketing automation.
Deliver flawless video experiences
Address issues in real-time to keep viewers engaged.
- Real-Time Monitoring
- Multi-Dimensional Filters
- Intelligent Alerting
- Advertising QoE
- CDN Optimization
- Trends Dashboard
- Viewer Sessions
- Customer Care
- Experience Benchmarks
- A/B Product Testing
- Data Modeling
End-to-end visibility and control
Proactively identify issues with real-time performance monitoring of on-demand and live events before viewers are impacted.
Blog
OTT 101: Your Guide to Streaming Metrics that Matter
“Conviva has repeatedly set the standards for real-time media intelligence and does it again now with the latest generation of Experience Insights.”
Intuitive Troubleshooting
Diagnose and resolve issues faster by understanding the cumulative impacts of device, CDN, player, ISP, geo, content, and more with multi-dimensional filters.
“It’s crucial that we understand the territory-specific nuances of user behavior, device demographics and platform infrastructure in real-time. To deliver the world class service that our passionate subscribers expect of live sport streaming, we choose Conviva as our key strategic partner.”
Blog
OTT 101: Top 5 Metrics that Matter for Tech Ops
“We find that static dashboards are really, really limiting, they really don’t let you get down to the root cause. Conviva lets you do a great job letting you drill down and continually add filters to get to the root cause.”
Automate incident response and workflows
Reduce operating expenses and save time with proactive, AI-driven alerts that automatically initiate incident resolution workflows.
“There is no tolerance for technical issues when it’s a large-scale live — really any live — event … things where it needs to work and if something goes wrong, having that information in seconds as opposed to minutes is really critical. Conviva has played a role in our ability to have that confidence and to be reactive to any incidents that do come up.”
Blog
Analytics Should Do the Work For You
Rely on a single SDK for content and ads
Understand the impact of ad delivery on content engagement with the same granular QoE monitoring for both.
“Ad insights is instrumental in monitoring our video ads and helps us detect ads that fail to play or are playing at low quality. With this visibility, we’ve been able to resolve issues quickly to provide the best possible viewing experiences.”
Blog
Do Server Side Ads Improve the Viewer Experience?
Blog
Why Ad Experience Matters (And What You Can Do About It)
Optimize network resiliency and video delivery
Improve QoE while minimizing operational CDN costs with AI-powered optimization that intelligently routes traffic among CDNs.
“We observed that rebuffering increased when we had a sporting event. We thought we had a CDN problem, but it turned out that for a sporting event, more people were pulling out their cell phones to watch.”
Case Study
Sky balanced quality and CDN cost resulting in fewer customer care calls and much higher viewer satisfaction levels using Conviva.
Define your own version of "good"
Monitor and optimize against KPIs with real-time dashboards that automatically surface opportunities with the greatest impact on QoE and engagement.
Blog
Monitor Smarter with Real-Time Dashboards
“I saw a demo from Conviva of the real-time dashboard, the platform control guys and operations teams were really excited to have that feature because they can quickly identify issues and maybe put in place mitigation to prevent things from getting worse.”
See through the eyes of each viewer
Uncover patterns and correlations across viewer sessions for faster root cause analysis, performance optimization, and minute-level analysis of session events.
“Conviva’s outstanding integration services and customer support, unparalleled data accuracy, and market leading product capabilities have greatly improved the experience we provide our customers across multiple media channels and provides us with a single source of truth across the business.”
Make everyone happy
Exceed expectations by identifying impacted viewers for proactive nurture campaigns and empower customer care agents with the most relevant viewer data for faster call resolution.
Report: Forrester
7% reduction in time-to-resolution for QoE issues by delivering viewer performance data directly to customer care agents
“By integrating Conviva’s streaming insights with ServiceNow telecom and media industry solutions, streaming providers will be able to identify issues faster and proactively keep their customers updated of service issues.”
“Automatically populating support tickets inside of ServiceNow [with Conviva data] will dramatically reduce operational overhead. With this visibility we can spend more time addressing issues and less time documenting.”
Know where you stand
Benchmark your performance for QoE optimization, live-event planning, and product investment.
“Conviva’s data allows us to benchmark our streaming quality to gauge if we’re on the right path and helps highlight areas for improvement.”
Blog
Benchmark the Performance of Every Stream
Experiment for continual improvement
Understand exactly how devices and content are performing and optimize viewer experience through A/B testing and analysis.
“We are extremely grateful for the really well described process of how to go about validating, so that every time we do a new player release with the Conviva SDK we have a really well understood sequence of steps we have to go through and we are able to get support from Conviva.”
“We’ve been doing it so long that it is really core to our process. It’s been years since we brought something out without [Conviva].”
Build a better business
Train your data models and machine learning algorithms with the most reliable QoE data available via export or integrations.
“Conviva’s comprehensive streaming measurement data has been a trusted source of truth for our streaming platform.”
Blog
Engineering Challenge: Analyzing Streaming Advertising Impacts using Play Head Time
Social Insights
Drive revenue with more efficient social and digital ad campaigns