Experience Insights

Maximize Viewer Engagement and Satisfaction

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Experience Insights

Experience Insights delivers key viewer experience and video engagement metrics, giving publishers the accurate, timely, and actionable intelligence that is needed to maximize viewer satisfaction.

Datasheet

Key Experience Metrics

Global View

Engagement Data

Key Experience
Metrics

Global View

Engagement
Data

Key Benefits

Shorten Resolution Time with Video AI Alerts

Publishers have a short window to resolve streaming video quality issues before a viewer abandons content. Video AI Alerts instantly detects anomalies, notifies publishers, and provides root cause and diagnostics in real time, significantly shortening resolution time.

Multi-Dimensional Look Into Viewer Experience

Experience Insights monitors on-demand and live events in real time and provides instant access to rich experience and engagement data and analytics for streaming video. Publishers can dig deep into the details of each viewing session or zoom out for a complete view of the viewer experience with powerful analytical and visualization capabilities.

Experience Insights Modules

Conviva offers multiple add-on modules to enhance the core Experience Insights product and extend its analytic capabilities to other functional groups across the business – including marketing, business intelligence, sales, CRM, customer support, and subscriber care.

Product Modules

Video AI Alerts
Ecosystem Module
Viewer Module
Multi-View Account Module
Live Events Insights
Experience Benchmarks

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Report Modules

Competitive Benchmark Reports
Event Reports

Data Modules

Session Source Data
Viewer Module API

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What We Measure

Player state data and rich meta data fall into roughly four categories: quality of experience (QoE), viewer engagement, content metadata, and infrastructure metadata. Conviva collects over 50 of these metrics by default and allows for the extension by use of custom metadata definitions.