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A place to stay in touch with our ideas and how we’re changing the streaming industry.

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Eliminating the Set-Top Box Blind Spot eBook

Report
Conviva solves these challenges through an Experience-Centric approach to Observability, revolutionizing QoE for IP-enabled STBs. Download our eBook to learn more, or speak with an expert today.
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Experience Metrics

Glossary
Experience metrics are quantitative measures that assess user interactions, providing valuable insights to optimize the overall user experience.

Mean Time to Resolution (MTTR)

Glossary
MTTR, or Mean Time to Resolution, measures the time it takes to resolve an issue, serving as a key metric in evaluating operational efficiency.

Stateful Analytics

Glossary
Stateful analytics tracks data in the moment and over time, providing insights that help accurately measure Quality of Experience and enhance user engagement.

Driving Success With A Focus On Quality Of Experience

In the news
Businesses spend significant time and financial resources ensuring their backend systems don’t unexpectedly go down, preventing hundreds, thousands or even millions of users from accessing their service. Focusing on preventing outages isn’t a bad investment per se, as the backlash from subscribers during an outage can damage a business’s reputation and negatively impact its bottom line. However, brands often focus more on backend systems than preventing poor user experiences. This focus needs reversing.

Platform Engineering and GenAI: ‘Get Your House in Order’

In the news
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.